INFORMATION TECHNOLOGY MANAGER
SUMMARY:
Receives assignments in the form of objectives and establishes action plans to meet objectives. Manages the IT area through resources (people, capital, time) to achieve objectives in accordance with established policies. Works on problems of diverse scope, which requires in-depth analysis of various factors. Establishes and recommends changes to policies which affect immediate operation and could have company-wide effect. Requires expert knowledge of principles and practices in a particular field of specialization and how practices are applied.Provides delivery, integration and support of software solutions needed to run the business. This includes package application customization, custom application development, multiple systems integration, application architecture and modeling, and implementation/maintenance of supporting hardware infrastructure. Provides secondary problem resolution and support of all application systems.Responsible for managing implementation and integration of technology-based business solutions for various stakeholders, delivering high-quality solutions on-time, on-budget, on scope and on value; leading and managing project teams; collaborating with stakeholders to resolve issues; working on day to day project scheduling and time management, resource management, project risk management, as well as tracking and reporting on project status and achievement of project objectives.Responsible for keeping pace with industry, business and information technology trends.
JOB FUNCTIONS:
Manages: hiring, performance management, career development, succession planning, and pay determination.Manages IT budget.Monitors and reports department status on major projects and service levels to senior management.Participates in business and IT strategic planning.Establishes and maintains a set of procedures to manage, track, and resolve end-user problems, questions and service requests in a timely and efficient manner.Accountable for end-user service levels, network service quality, and business application performance and availability.Prepares staff schedules and ensures adequate shift coverage for the internal network, website support, and IT operations.Monitors problem logs to ensure a high level of service to end-users (both internal and external).Approves proposed project plans to ensure projects are in line with established IT standards.Creates and manages schedule (workplan), scope and budget for projects.Creates and maintains project plans including: project goals, objectives and scope, success criteria, assumptions, constraints, roles & responsibilities, project organization chart, communication, risk and issues management procedures, testing approach and change management approach.Ensures quality of deliverables.Manages project teams. Primary interface with stakeholders to discuss and quickly resolve progress, issues, and risks.Maintains strong knowledge of company’s business operations, and IT applications used to run the business.Maintains effective relationships with other parts of the organization.Adheres to all company guiding principles, processes, policies, standards and procedures.
EDUCATION/EXPERIENCE:
Four-year degree in Computer Science or Business, or equivalent experience.· 8-10 years related experience in IT including exposure to applications development, network administration, and IT operations.· Strong technology background in web and client/server systems, including both Windows and Unix/Linux platforms, and exposure to leading database products such as Oracle and Microsoft SQL Server.· Familiarity with business processes in manufacturing, distribution and inventory management.· Leader and manager who can work with minimal supervision.· Supervisory and administrative skills including the ability to select, appraise, motivate, and develop subordinates.· Skills and abilities to provide technical, business and administrative guidance for activities within defined scope of responsibilities.· Proven ability to manage to project objectives and milestones, and meet time, budget and quality requirements· Ability to build and lead efficient project teams, while managing the “soft issues” within the team.· Proven ability to manage project risks and recommend appropriate solutions.· Experience managing multiple simultaneous projects.· Ability to develop and maintain positive relationships within a cross-functional matrix organization, enlisting commitment across various organizational units.· Excellent attention to detail and follow-up skills.· Good written and verbal communication skills.· Interpersonal skills to interact effectively with end-users, peers, senior management, and vendors.
TECHNICAL KNOWLEDGE/SKILLS:
Requires strong knowledge of current technology and trends in IT infrastructure, including networking, servers, security, and data storage and backup.· Requires strong knowledge of project management methods and tools.· Requires proficiency in application development approaches, techniques and tools, including database programming and SQL.· Requires strong analytical and problem solving skills.
GENERAL AREAS OF KNOWLEDGE:
1-2 years experience in developing and managing IT budgets.· 3+ years experience managing IT operations and networking functions.· 2+ years experience in programming, data analysis, database design and report writing.· 3+ years in project management.· 2+ years experience in staff supervision, including performance management.
Receives assignments in the form of objectives and establishes action plans to meet objectives. Manages the IT area through resources (people, capital, time) to achieve objectives in accordance with established policies. Works on problems of diverse scope, which requires in-depth analysis of various factors. Establishes and recommends changes to policies which affect immediate operation and could have company-wide effect. Requires expert knowledge of principles and practices in a particular field of specialization and how practices are applied.Provides delivery, integration and support of software solutions needed to run the business. This includes package application customization, custom application development, multiple systems integration, application architecture and modeling, and implementation/maintenance of supporting hardware infrastructure. Provides secondary problem resolution and support of all application systems.Responsible for managing implementation and integration of technology-based business solutions for various stakeholders, delivering high-quality solutions on-time, on-budget, on scope and on value; leading and managing project teams; collaborating with stakeholders to resolve issues; working on day to day project scheduling and time management, resource management, project risk management, as well as tracking and reporting on project status and achievement of project objectives.Responsible for keeping pace with industry, business and information technology trends.
JOB FUNCTIONS:
Manages: hiring, performance management, career development, succession planning, and pay determination.Manages IT budget.Monitors and reports department status on major projects and service levels to senior management.Participates in business and IT strategic planning.Establishes and maintains a set of procedures to manage, track, and resolve end-user problems, questions and service requests in a timely and efficient manner.Accountable for end-user service levels, network service quality, and business application performance and availability.Prepares staff schedules and ensures adequate shift coverage for the internal network, website support, and IT operations.Monitors problem logs to ensure a high level of service to end-users (both internal and external).Approves proposed project plans to ensure projects are in line with established IT standards.Creates and manages schedule (workplan), scope and budget for projects.Creates and maintains project plans including: project goals, objectives and scope, success criteria, assumptions, constraints, roles & responsibilities, project organization chart, communication, risk and issues management procedures, testing approach and change management approach.Ensures quality of deliverables.Manages project teams. Primary interface with stakeholders to discuss and quickly resolve progress, issues, and risks.Maintains strong knowledge of company’s business operations, and IT applications used to run the business.Maintains effective relationships with other parts of the organization.Adheres to all company guiding principles, processes, policies, standards and procedures.
EDUCATION/EXPERIENCE:
Four-year degree in Computer Science or Business, or equivalent experience.· 8-10 years related experience in IT including exposure to applications development, network administration, and IT operations.· Strong technology background in web and client/server systems, including both Windows and Unix/Linux platforms, and exposure to leading database products such as Oracle and Microsoft SQL Server.· Familiarity with business processes in manufacturing, distribution and inventory management.· Leader and manager who can work with minimal supervision.· Supervisory and administrative skills including the ability to select, appraise, motivate, and develop subordinates.· Skills and abilities to provide technical, business and administrative guidance for activities within defined scope of responsibilities.· Proven ability to manage to project objectives and milestones, and meet time, budget and quality requirements· Ability to build and lead efficient project teams, while managing the “soft issues” within the team.· Proven ability to manage project risks and recommend appropriate solutions.· Experience managing multiple simultaneous projects.· Ability to develop and maintain positive relationships within a cross-functional matrix organization, enlisting commitment across various organizational units.· Excellent attention to detail and follow-up skills.· Good written and verbal communication skills.· Interpersonal skills to interact effectively with end-users, peers, senior management, and vendors.
TECHNICAL KNOWLEDGE/SKILLS:
Requires strong knowledge of current technology and trends in IT infrastructure, including networking, servers, security, and data storage and backup.· Requires strong knowledge of project management methods and tools.· Requires proficiency in application development approaches, techniques and tools, including database programming and SQL.· Requires strong analytical and problem solving skills.
GENERAL AREAS OF KNOWLEDGE:
1-2 years experience in developing and managing IT budgets.· 3+ years experience managing IT operations and networking functions.· 2+ years experience in programming, data analysis, database design and report writing.· 3+ years in project management.· 2+ years experience in staff supervision, including performance management.
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